Privacy Policy

Last Updated: April 28, 2025

Thank you for visiting the Elephants Hostels (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders through our shop.

1. Information We Collect

1.1. Personal Information

When you place an order or create an account, we collect:

  • Contact details: name, email address, phone number

  • Shipping & billing addresses

  • Order details: products ordered, quantities, customizations

  • Payment information: transaction data (processed securely by our payment processor). We do not store full credit card numbers on our servers.

1.2. Technical & Usage Data

We automatically collect certain information when you visit or use our site:

  • Log data: IP address, browser type, device information, pages visited, and timestamps

  • Cookies & similar technologies: see Section 4 below for details

1.3. Third-Party Data

  • Social login (if used): basic profile information from OAuth provider (e.g. name, email) when you sign in via social accounts.

2. How We Use Your Information

We use the information we collect to:

  1. Process your orders and fulfill purchases

  2. Communicate order status, updates, and respond to inquiries

  3. Prevent fraud and enhance security

  4. Improve our website (analytics, testing, and personalization)

  5. Send marketing communications (only if you opt in)

3. Sharing & Disclosure

We may share your information with:

  • Service providers: payment gateways (e.g. Stripe, PayPal), print-on-demand partners, shipping carriers

  • Analytics & advertising partners: Google Analytics, Facebook Pixel

  • Legal authorities: to comply with legal obligations or protect rights

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable core functionality (shopping cart, login sessions)

  • Analyze site performance

  • Deliver marketing & advertising

You can manage or disable cookies in your browser settings, but this may affect site functionality.

5. Data Security & Retention

  • Security: We use SSL encryption to protect data in transit and maintain reasonable safeguards to secure your information.

  • Retention: We retain personal data as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your account and data

  • Restrict or object to certain processing

To exercise these rights, please contact us at merch@elephants.sk.

7. International Transfers

Your data may be processed and stored outside your jurisdiction. By using our site, you consent to such transfers.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted here with a revised “Last Updated” date.

10. Contact Us

If you have questions or concerns, please email us at merch@elephants.sk.

Appendix: Entities Covered by This Policy

This Privacy Policy covers all data processing activities conducted by the following controllers:

  • Wild Elephants Hostel

    • Legal name: DHPC s.r.o.

    • IČO: 52514668

    • DIČ: 2121058764

    • IČ DPH: SK2121058764 (registered from 1.3.2024)

    • Registered seat: Farského 1119/18, 85101 Bratislava – mestská časť Petržalka

  • Urban Elephants Hostel

    • Legal name: Slonik s.r.o.

    • IČO: 50388649

    • DIČ: 2120303559

    • IČ DPH: SK2120303559 (registered from 1.4.2024)

    • Registered seat: Farského 18, 85101 Bratislava – mestská časť Petržalka

  • Elephants Shop

    • Legal name: DHPC s.r.o.

    • IČO: 52514668

    • DIČ: 2121058764

    • IČ DPH: SK2121058764 (registered from 1.3.2024)

    • Registered seat: Farského 1119/18, 85101 Bratislava – mestská časť Petržalka